Management Of Personal Information
At Dura, we recognise the importance of your privacy and appreciate that you may have concerns about the security of the personal information you provide to us. We comply with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth). The APPs detail how personal information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the personal information held about them.
“Personal information” is information or an opinion about an identified individual, or about an individual who is reasonably identifiable.
This policy details how Dura manages personal information about you submitted through this Site.
What Personal Information We Collect and Hold
Dura collects personal information from you submitted through this Site. However, we aim only to collect personal information that is necessary for us to supply you with goods and/or services or that is necessary to accept goods and services you offer to us.
The kinds of personal information we collect from you or about you depend on the online interaction that you have entered into with us, the goods / services you have contracted us to provide, and the goods / services you are interested in or are interested in providing to us.
The kinds of personal information that we commonly collect and hold from you or about you may include: your name, address, phone and fax numbers, email address, demographic information such as postcodes, preferences and interest, date of birth and other information relevant to the services we provide or may seek from you.
When you browse our Site, contact us electronically or engage with us on social media, we may record geographical tagging, cookies and statistical data from your activity.
How We Collect and Hold Personal Information
We aim to collect personal information only directly from you through your activity on this Site, unless it is unreasonable or impracticable for us to do so. For example, we collect personal information from you or about you from letters, emails, forms and orders that you submit to us, telephone calls with us, and from your activity on our Site
You can be anonymous or use a pseudonym when dealing with us, unless:
- the use of your true identity is a legal requirement; or
- it is impracticable for us to deal with you on such basis.
Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose personal information from you or about you where it is reasonably necessary for us to carry out our business functions and activities. For example, we collect, hold, use and disclose your personal information as necessary…..:
- to answer your enquiry or request;
- to provide you with our goods and services;
- For our internal record keeping, administration, fraud checks, identify checks and payment processing;
- to improve our goods and services;
Where we wish to use or disclose your personal information for other purposes, we will obtain your prior consent.
If we do not collect, hold, use or disclose your personal information, or if you do not consent, then we may not be able to answer your enquiry, complete the transaction you have entered into, or provide the goods / services that you have contracted us to provide.
Where we use your personal information for marketing and promotional communications, you can opt out at any time by notifying us. Opt out procedures are also included in our marketing communications.
We may also disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.
How We Hold and Store Personal Information
We are committed to ensuring that your personal information is secure. We have physical, electronic and procedural safeguards in place for personal information and take reasonable steps to ensure that your personal information collected online is protected from misuse, interference, loss and unauthorized access, modification and disclosure.
Through browsing our Site, we record cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to Other Websites
Our Site may also contain links to other websites of interest (for example cloud based file download services). However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the Site, in the details / comments data entry box, note that you do not want the information to be used by a third party without your prior written consent.
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mailto:firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Destruction and De-Identification
We will retain your personal information whilst it is required for any of our business functions, or for any other lawful purpose. We use secure methods to destroy or to permanently de-identify your personal information when it is no longer needed.
Requests for Access and Correction
We have procedures in place for dealing with and responding to requests for access to, and correction of, the personal information held about you.
In most cases, we expect that we will be able to comply with your request. However, if we do not agree to provide you access or to correct the information as requested, we will give you written reasons why.
Complaints and Concerns
We have procedures in place for dealing complaints and concerns about our practices in relation to the Privacy Act and the APPs. We will respond to your complaint in accordance with the relevant provisions of the APPs. List of Cookies